An opportunity has become available for a Desktop Support specialist professional to join the frontline support team of a leading global resources organisation, providing critical Level 1 support across Operational Technology and Information Technology systems that underpin large-scale mining operations.
Based in Brisbane, you'll play a key role in supporting a 24/7 Integrated Remote Operations Centre, ensuring critical production systems remain available through proactive monitoring, incident management and stakeholder engagement.
Roster (12.5-hour shifts):
Key responsibilities include:
You'll ideally bring:
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Based in Brisbane, you'll play a key role in supporting a 24/7 Integrated Remote Operations Centre, ensuring critical production systems remain available through proactive monitoring, incident management and stakeholder engagement.
Roster (12.5-hour shifts):
- 2 Days / 2 Nights – 5 Days Off
- 2 Days / 3 Nights – 4 Days Off
- 3 Days / 2 Nights – 5 Days Off
Key responsibilities include:
- Provide Level 1 support across Operational Technology (OT) and Information Technology (IT) production systems.
- Monitor critical systems and respond to alarms, events and incidents in real time.
- Log, assess and prioritise production system faults, ensuring accurate documentation and timely escalation.
- Coordinate with Level 2 and Level 3 support teams, vendors and operational stakeholders to restore services quickly.
- Communicate incident updates to key stakeholders throughout the resolution process.
- Support planned maintenance activities and minor system improvement initiatives.
- Contribute to continuous improvement across operational support processes.
You'll ideally bring:
- Previous experience in an IT Helpdesk, Service Desk, Operations Centre or similar support environment.
- Exposure to Operational Technology (OT), Information Technology (IT) or industrial control systems.
- Strong troubleshooting and incident management skills.
- Excellent verbal and written communication skills.
- High attention to detail and the ability to remain calm under pressure.
- Experience working within an ITIL environment (desirable).
- Previous shift work experience is advantageous but not essential.
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.